Help Center

Help Center

Order & Shipping

How long does it take for my order to arrive?

When will my order be shipped?

I get the status "NotFound" or "En attente" when I try to track my shipment with the tracking number. What's going on there?

The shipment status of my shipment no longer updates, what can this mean and what can I do?

My picture / product was already delivered according to the tracking, but I did not receive anything. What is going on here?